ITB December 2024/January 2025 - Magazine - Page 20
P EO P L E M A N AG E M E N T
Here are five tricky management issues and how
to deal with them.
1. GIVING TOUGH FEEDBACK
“Nobody really likes giving or receiving feedback,
but that may be because it’s often perceived
as negative,” says Ilona Charles, founder of human
resources consultancy, Shilo.
“We approach these conversations expecting
them to be challenging. However, the best advice
I ever received was that giving feedback is a sign
of respect for the other person. They can’t improve
or know what they need to work on unless someone
tells them,” she explains.
Rather than saving up feedback for a quarterly
review, it is more effective to provide it regularly,
she suggests.
20 INTHEBLACK Dec 2024/Jan 2025 SPECIAL EDITION
“Most people want to do the right thing and
improve. Providing regular feedback, which is
constructive as well as positive, allows managers
to address issues in the moment and offer support
where needed.”
2. DEALING WITH STAFF DISPUTES
Staff disputes are an inevitable part of any
workplace. They arise from differences in opinions,
misunderstandings or conflicting interests among
team members. Left unaddressed, they can affect
productivity and morale and create a toxic work
environment.
However, Charles says that when disputes are
handled effectively, there is an opportunity for
growth, improved communication and stronger
team dynamics.
