INTHEBLACK February 2025 - Magazine - Page 53
“What you don’t want is a culture in which the employee’s
exit is the trigger to capture their knowledge. Instead, you
want to build a collaborative culture where information
is shared openly and widely, with the right systems and
processes in place to support it.”
JESSICA MAY, HUMANX
EASY ACCESS
While capturing knowledge gems is vital,
they are of little use if people cannot find them,
warns May, who says there are plenty
of knowledge management platforms out
there to suit the maturity level and aims
of different organisations.
“It could be as simple as storing recordings
and documents in a SharePoint folder or
using an HR system like Employment Hero or
Atlassian’s Confluence, where pages are assigned
to products or projects that are accessible to
everyone in the organisation,”
she says.
Taylor adds that a custodian, not just
an administrator, is needed to oversee a
knowledge management platform. “It’s like
any database — people won’t bother putting
information in unless they see some benefit
for themselves. If they do, it becomes
self-reinforcing.”
She emphasises that the knowledge-collection
process does not need to be perfect. “Even if
the wisdom is captured in a rough and ready
video on your phone, that’s okay.
"It doesn’t need to be a perfectly
choreographed session because something
is better than nothing.” ■
UPSKILL
with CPA Australia's
Attracting and
Retaining Talent course
LISTEN
to a podcast on seeking
honest feedback from
employees
READ
an article on evaluating
your tech stack
$
Public Practice
Retreat
The RACV Resort | Torquay, Victoria
Register now
28–30 May 2025
intheblack.cpaaustralia.com.au 53
