INTHEBLACK February 2023 - Magazine - Page 58
WORK SMART
Job creep
diplomacy
When asked to take on tasks outside of your role,
especially on top of a heavy workload, what is the
best way to decline diplomatically? And when is it
better to say “Yes”? Experts suggest what to do if
job creep comes your way.
Story Jessica Mudditt
58 INTHEBLACK February 2023
Job creep happens when a person performs
tasks that are outside the agreed scope of
their job. This happens for various reasons,
often with tasks that should be done by other
team members.
It is not unreasonable to say “No” if someone
asks you to take on something extra at work
that is not part of your role. However, if not
handled with care, a refusal can damage your
relationships and reputation, potentially also
stunting your career growth.
Instead of issuing a knee-jerk “No”, it may
be worth taking a little time to consider the
request, if possible.
“You don’t need to answer someone on the
spot – you can ask them to book a time, so you
can give them your full attention,” says Rachel
Service, the CEO of Happiness Concierge and
author of There Has To Be More.
This has the added benefit of allowing the
person to feel heard and to empathise with
them in a way that will benefit the relationship,
rather than undermine it.
